How Can We Help You?

At Neesh Australia Co, we aim to provide a seamless shopping experience. Here is a summary of our payment methods and key information.

Accepted Payment Methods

Credit/Debit Cards: Visa, MasterCard, American Express

Apple Pay: Fast payments via Apple devices

Google Pay: Simple payments through Google Pay

Methods

We offer the following shipping options via Australia Post:

Standard Shipping: Estimated delivery within 3-5 business days.
Express Shipping: Estimated delivery within 2-3 business days.

Cost

Free Shipping: When you spend over $100.
Standard Shipping: Flat rate of $10 for all orders under $100
Express Shipping: Flat rate of $12 for all orders.

*Prices are all in AUD and for shipping in Australia*

Processing Time

Orders are typically processed and shipped within 1-2 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

Restrictions

We currently only ship within Australia using Australia Post.
We do not ship to PO Boxes or parcel lockers.

International Shipping

At this time, we do not offer international shipping.

Track Order

Once your order is shipped, you will receive a tracking number via email. You can track the status of your shipment on our website or through Australia Post’s website.

Delays

Occasionally, there may be delays due to factors beyond our control, such as weather, holidays, or carrier delays. We appreciate your patience during these times.

Pre-sale

• All pre-sale items will be shipped the day after the pre-sale ends.
• If you purchase both pre-sale items and in-stock items, your entire order will be shipped once the pre-sale ends. This ensures you only pay for shipping once. Please allow for processing time once the pre-sale concludes.
• If you would prefer to receive your in-stock items sooner, we recommend placing separate orders for pre-sale and in-stock items.

At Neesh Australia Co, we want you to be satisfied with your purchase. Here’s a brief overview of our returns policy:

• Eligibility: Items must be unused, in their original packaging, and accompanied by proof of purchase.
• Non-Returnable Items: Certain items cannot be returned, such as perishable goods and gift cards.
• Process: Contact us within 30 days to initiate a return. Once approved, follow the instructions provided to ship the item back to us.
• Refunds: Refunds are issued to the original payment method. Allow 3-10 business days for processing.

For more details, click here to view our full Returns Policy.

At Neesh Australia Co, we want your headwear and apparel to look great and last long. Here’s a brief guide on how to care for your products:

General

Washing: Hand wash or machine wash items as recommended, using gentle detergents.
Drying: Air dry or tumble dry on low heat to preserve fabric quality.
Storage: Store items in a cool, dry place away from direct sunlight to prevent fading and damage.

Specific

Headwear: Shape hats and caps after washing to maintain their structure.
Apparel: Turn garments inside out before washing to preserve prints and colours.