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Returns and refunds

returns

At Neesh Australia Co, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied, we’re here to help. Please review our returns and refunds policy below.

Eligibility

To be eligible for a return, your item must:

  • Be within 30 days from the date of purchase.
  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Have the receipt or proof of purchase.
Non-Returnable Items

Several types of goods are exempt from being returned:

  • Perishable goods (e.g., food, flowers)
  • Intimate or sanitary goods
  • Gift cards
  • Downloadable software products
  • Some health and personal care items
Return Process

  1. Contact Us
    Complete the “Return Form”.

  2. Return Approval
    Once your return is approved, we will organise a way for you to return the products as well as instructions on how to send your item back.

  3. Shipping
    We will be responsible for paying for your shipping costs for returning your item. You’ll receive a QR code, once received you can get the return shipping label at your local post office and ship the package off. If you receive a refund, the cost of return shipping will be deducted from your refund.

Returns and refunds

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@neeshaustralia.co

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@neeshaustralia.co and we will organise where you should post the item.

Still need help?

Contact us at hello@neeshaustralia.co