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returns

Please read the policy we have on “refunds and returns“ to ensure you’re eligible for a return. If you’re not eligible we will not send a refund.

*PLEASE NOTE* If the product is damaged you will not receive the refund. Prepaid return shipping label provided (QR Code), amount will be deducted from refund.

To be eligible for a return, your item must:

  • Be within 30 days from the date of purchase.
  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Have the receipt or proof of purchase.
WANT TO REQUEST A Return?
Returns and refunds

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@neeshaustralia.co and we will organise where you should post the item.

Still need help?

Contact us at hello@neeshaustralia.co